Official support · Version 0.5.0

Help without the grind.

Questions, feedback or a bug to report? Include your device, operating-system version, Game Tracker version and the steps that led to the problem.

Email support

Contact support

notprogamersupport@gmail.com

Account deletion options

Can I use the app without an account?

Yes. Guest mode keeps your library on the device. An optional account enables cross-device synchronization, cloud images, account continuity and backup/restore tools.

What should I choose after signing in?

Game Tracker creates a local safety backup before a destructive replacement. If you are unsure and both sides contain useful information, choose Merge Data.

Why does Cloud Sync show pending local changes?

Your edits remain safely stored on the device and retry automatically. Check the internet connection, open Account and use Try Again. If the message persists, send a diagnostic log through the app's support flow; review its attachments before sending.

Can I use Apple on iPhone and Google on Android?

Yes. Open Account and link both sign-in methods to the same Game Tracker account first. After linking, either provider opens the same synchronized library.

How do backups work?

Free users can keep one manual local backup and one automatic safety backup. Plus retains ten manual and ten automatic copies. Creating another manual backup replaces the previous manual copy. Restoring first makes a safety copy of the current data, then synchronizes the restored state.

Cloud image limits

Free accounts include 50 MB for synchronized covers and note images; Plus includes 150 MB. Profile avatars are stored separately. Images are resized or compressed where appropriate and each processed cloud asset is limited to 2 MB. Tracker text and local work remain available if an image cannot upload.

How do I delete my account?

Open Account in Game Tracker and choose Delete Account. Server records and cloud assets are removed. The current device keeps its library as local guest data. A deleted account cannot continue synchronizing on another device once that device contacts the service.

Request account deletion without the app

If you no longer have access to Game Tracker, you can request deletion of your Game Tracker account and associated cloud data by email. Send the request from the email address associated with your Apple or Google sign-in when possible. We may ask you to confirm account ownership before completing the request, and we will confirm when deletion is complete.

Request account deletion

Deleting the account removes its authentication identities, synchronized games, trackers, templates and cloud assets. It does not remotely erase local guest data remaining on a device; uninstall Game Tracker or remove its local data through the operating system to delete that copy. Never send a password, verification code, identity token or private key.

Reminders or notifications are missing

Check notification permission, Focus or Do Not Disturb, the reminder date and repeat interval. On Android, also check battery restrictions. Long-press a reminder in the app to move it by a number of hours, days or weeks without recreating it.

Plus is missing after a purchase

Check that you are signed in to the same Game Tracker account used for the purchase. Use the original store's restore action or refresh subscription status. Reconnect if verification is pending. A store account and a Game Tracker sign-in are different: Apple Sandbox accounts are only for development testing. Do not buy another subscription to solve an account mismatch.

Cancel a subscription

Use the store where you subscribed: Apple subscriptions or Google Play subscriptions. Deleting the app or account does not cancel billing.

Why does a template require an ad?

A curated application checks both weekly use and the trackers it creates. Even the second weekly application can require one ad when tracker capacity is exceeded. One ad covers the complete curated addition. Own templates instead use two extra trackers per ad. See the examples and full limits.

Avatar, theme or dashboard differs on another device

Avatars and frames are account data: sign in to the same account and reopen Account to refresh. Themes and dashboard selections are device preferences, so choose them separately on each device. Premium options require active Plus.

Before sending a bug report

Include short reproduction steps and a screenshot if it contains no private information. Never send passwords, verification codes, private keys or tracker content you do not want to share.

For feature instructions, see the Game Tracker 0.5.0 guide.